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Blossom and Bow

TERMS AND CONDITIONS

 

Whilst using this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Blossom & Bow’s relationship with you in relation to this website.

 

When you purchase from Blossom & Bow you enter into a contract and these terms detail our responsibilities to you.

 

The term ‘Blossom & Bow’, ‘us’ or ‘we’ refers to the owner of the website whose registered business address is: Quern House, Mill Court, Cambridge, CB22 5LD.

 

1. GENERAL TERMS

 

The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice.

 

The prices displayed on this website include VAT at the current and appropriate rate. The standard rate of VAT is currently 20%. All payment is made in GBP (British Pound Sterling). We reserve the right to amend the price of any item. We also reserve the right to withdraw an item on sale at any time, regardless if an order exists for an item.

 

Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only.

 

This website uses cookies to monitor browsing preferences and store browsing information enabling you to use our shopping basket and checkout.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is only allowed with written consent from Blossom & Bow.

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Every effort is made to keep the website up and running smoothly. However, Blossom & Bow takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)

 

We reserve the right at any time to make changes to this website, these terms & Conditions and Privacy Policy. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website.

 

2. MAKING A PURCHASE & THE CONTRACT

 

To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a dispatch confirmation email. It’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.

 

In the event that any item is unavailable, Blossom & Bow reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product.

 

Please note that we cannot guarantee the security of data when communicating with Blossom & Bow via email. Accordingly, please do not send us payment information using email. For details of the security measures that we employ please read our Privacy Policy. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us with when placing an order.

 

3. LIABILITY

 

Blossom & Bow shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

 

4. DELIVERY

 

Blossom & Bow will deliver any goods ordered to the delivery address supplied when submitting an order. Availability permitting, orders will be dispatched for delivery within the stated time frame. The dispatch of goods constitutes our duty of fulfilling the contract. If you are unfortunate enough to receive a damaged item, please contact us within 5 days. We will be happy to arrange a replacement or refund where applicable. We do advise you to check goods upon arrival. No liability can be accepted for costs caused by late deliveries, or for any other reason. If you refuse delivery, please notify us immediately.

 

5. RETURNS, REFUNDS & EXCHANGES

 

We want you to be happy with everything you buy from Blossom & Bow. In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the ‘cooling off period’ of 7 working days beginning on the day after you receive the goods. Please contact us on hello@blossomandbow.co.uk and then send the goods back to us at your own cost as soon as possible (unless we deliver the item to you in error or the item is damaged in which case a full refund including delivery costs will be given or an exchange for another item made). Once your return or exchange has been processed, we will return any monies owed onto the original payment account.

 

6. CUSTOMER MAILINGS, EMAIL & ACCOUNT DETAILS

 

We are registered with the Information Commissioners office and our registration number is ZA240963

 

Your personal data will be used to provide the information, goods and services offered through our website, to you, for billing and order fulfillment.

 

If you sign up to our newsletter or buy something from us, we may use your email address to send you information about products or services, but you can opt out of these at any point by emailing us at hello@blossomandbow.co.uk

 

7. HEALTH & SAFETY

 

Toy & Accessory Safety - All the toys and accessories sold on the Blossom & Bow website comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference.

 

Adults should inflate balloons and supervise their use with children under 8 years old.

 

8. CONTENT & INTELLECTUAL PROPERTY RIGHTS

 

Blossom & Bow and the Blossom & Bow logo are trademarks of Blossom & Bow Limited and cannot be used or reproduced without permission. You may not use content found on this website unless expressly agreed by Blossom & Bow Limited.

 

In addition to these intellectual property rights the content, defined as: graphics, illustrations, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete. All illustrations relating to Blossom & Bow stationery ranges are copyright of Blossom & Bow Limited.